Question 1

How does this ordering system work?

Accepted Answer

We run on a pre-order basis. Each week a new menu is released on Monday, orders open and the order deadline is Wed 8pm. We offer pickup/delivery on Fri and Sat during the day. Kits come with simple heating instructions. You’ll receive a confirmation by text message usually within a few hours of ordering. Payment will come later (ooh - can you feel the tension!) Dun dun dunnnn! (read on)

Question 2

How do I pay?

Accepted Answer

We’ll send a (silly) text message on Wednesday evening (sometimes quite late) where you can pay via a link. If this is a problem, don’t worry - we’ll sort something out! Try it with and without Wifi - it’s usually a (child) filter on home Wifi that’s the issue.

Question 3

Do you take late orders?

Accepted Answer

We can sometimes (quite often) accommodate late orders. If you’ve missed out, text/phone us at 07713863571 for a chat.

Question 4

Can I cancel my order?

Accepted Answer

If you must, I suppose we’ll allow it ...but cancellations should be made by Thursday 9am to avoid it putting us out of pocket. We don’t like to be out of pocket, so please don’t do that.

Question 5

Do you offer platters for 1? I don’t feel like I should be punished for living alone!

Accepted Answer

We agree, so why the heck not? Platters for 1 are £13 and come with one filling/main choice and all the same starters, salsas and salads as the regular platter (but in half quantities of course). When ordering simply write ‘half platter’ or ‘0.5’.

Question 6

What allergens are in your food? Will you cater to my needs (I’m pretty needy!)?

Accepted Answer

Common allergens are listed on our ordering form next to each item. We cater to most allergens and dietary requirements, so please list ALL your allergies and we will get in touch if there are any concerns. In short: We’ve got your backs, needy peeps!

Question 7

I haven’t received a payment link! Do you hate me for some reason?

Accepted Answer

No way! We think you’re the best - you’re actually our favourite customer, you know?! If you haven’t received a payment link by Thursday morning, please get in touch asap as we sometimes have dropped messages due to network issues. Just remember. You’re our favourite one.

Question 8

I received a weird message with a payment link and what seems to be a delivery/pickup time. Is that you?

Accepted Answer

Yep - that’s us. We try to keep things fresh with new (and newly stupid) messages each week. Sorry if you don’t like silly things! Fear not, we take this approach solely to communications.

Question 9

How do I leave Feedback and brain dump all my thoughts?

Accepted Answer

If you have some feedback to leave, please leave a review on any of our social platforms (including Facebook or Google). Have some feedback for us that you'd like to pass on? Or want to leave anonymous feedback so we can't hunt you down? Then use this feedback form here: https://forms.gle/Wbe8WkU2Jc978AeQ7

Real. Mexican. Street Food

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FAQs

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Frequently asked questions